Privacy Notice
You are welcome to use the software services provided by Xtooltech Intelligent Co., Ltd and/or its
affiliates, subsidiaries, and/or parent companies (collectively, "Xtool," "we," "us")!
Xtool attaches great importance to user privacy, and strictly comply with relevant laws and
regulations. Please read this Privacy Policy carefully before use. Continued use of our services
means that you have fully understood and agreed to all the contents of this policy.
We will strictly comply with data protection regulations such as the General Data Protection
Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information
Protection and Electronic Documents Act (PIPEDA), and handle your personal information in a
transparent manner.
When you use our software services (app/cloud platform), we may collect device serial numbers,
operation logs, account information (email/phone numbers), and necessary diagnostic data (e.g.,
error codes) for purposes such as account management, technical support, algorithm optimization, and
fulfilling legal obligations.
We secure data through TLS encrypted transmission and hierarchical access control. You can access or
delete non-essential data at any time through the [User Settings] or [Account Management] pages, and
you have the right to refuse the collection of non-core information (which may affect the experience
of some features). The processing of sensitive data (e.g., biometric information) requires your
separate authorization.
We may update this policy through in-app notifications or registered email addresses, and your
continued use will be deemed as acceptance of the revisions.
1. How We Collect Personal Data
1.1 Personal Data Directly Provided by You
You may provide personal data to us directly, in which case you are generally free to choose
which personal data you want to provide to us. However, if some personal data is required
for the performance of our services and you choose not to provide that personal data, we may
not be able to provide you with the services you requested.
Personal data we directly collect from you may include:
- If you order a paid service: delivery details, billing address, bank account/credit card
details
- If you register an Xtool account: email address, username, password, region, phone
number
- During marketing activities: name, address, email, phone number
- When contacting customer service: account ID, contact details, order details, chatting
history
1.2 Personal Data about use of our services and products
When you use our products and services, we may collect:
- Device type and unique identifier
- IP address, serial number, MAC address
- Operating system and browser information
- Usage information and diagnostic data
- Trouble codes and error reports
- Approximate location information
1.3 Third-Party Services and SDKs
Xtool's products and services may incorporate third-party products and services through
external websites, SDKs, or APIs. When you utilize these third-party products and services,
your information may also be collected.
2. How We Use Your Personal Data
2.1 Purposes of Data Usage
We will use your personal data for the following purposes:
- To provide you with Xtool's services and process your orders
- To help you create and manage your Xtool account
- To diagnose product issues and provide customer support
- To conduct customer surveys to enhance user experience
- To analyze business efficiency and improve app functions
- To communicate with you and respond to your queries
- To ensure security and prevent fraud or misuse
- To enhance and develop our services
- To pursue or defend against legal claims
- To comply with our legal obligations
3. How We Use Cookies and Similar Technologies
We use cookies and similar tracking technologies on our website and services:
What Are Cookies? Cookies are small text files that are transferred from our
services and stored on your device.
How We Use Cookies: We use cookies to understand functionality, monitor
usage, and improve our services. We do not link analytics information to personal data
submitted through our mobile apps.
9. Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date.
You have the right to:
- Access, correct, or request deletion of your personal data
- Restrict or object to further processing of your personal data
- Receive your personal data in a structured format
- Lodge a complaint with the competent data protection authority
To protect privacy and security, we may request data to confirm your identity before processing
requests.